Who This is for
Visas, licence renewals and labour submissions are handled by whoever is least busy, badly, and late.
Half of what needs doing requires someone physically present, the other half someone authorised to sign. Both are solvable, but only in advance.
A trade licence, an establishment card and a set of visas expiring in the same month, discovered when the first lapses.
Something came back, and no one in the business can read the rejection and say what it actually requires.
A single amendment, power of attorney or set of documents that has to clear one department.
What's Included
How it Works
Take an inventory
Every licence, card, permit, visa and registration the business holds, with its expiry date and issuing authority. Most businesses that come to us do not have this in one place, and assembling it is where the first surprise appears.
Establish authority to act
Some things we can do on presentation of documents. Others require a power of attorney, a company authorisation or a signatory physically present. This is settled first, because it determines what can be done without you.
Prepare the submission
Documents assembled and checked against the current requirement, typed in the accepted form, with translation and attestation completed where they are prerequisites.
Submit and attend
In person where the procedure requires it, through the portal where it does not.
Follow up until it closes
Pending files do not chase themselves, and a query left unanswered for a fortnight is frequently a file that has to be resubmitted.
Return the outcome and diarise the next one
The licence, permit or card delivered to you, and its renewal calendared with enough lead time for the prerequisites to be completed before the deadline.
Arrange it Before You Need it
A power of attorney is the document that makes remote management of UAE affairs possible. Without one, a great many procedures reach a point at which a specific named person must sign or appear, and stop until they fly in.
It has to exist before the transaction, not during it. A power of attorney executed abroad must travel the full attestation chain — notarisation, foreign ministry, UAE mission, UAE Ministry of Foreign Affairs, then legal translation — before it is usable here. If it is being arranged in response to a deadline, the deadline has usually already been missed. Execution before a UAE notary is far quicker, which is a strong argument for doing it while you are in the country rather than after you leave.
The powers have to be drafted for what you will actually need. One that is too narrow fails at the counter — it authorises company matters but not banking, or incorporation but not signing a lease. One drafted casually broad creates a different exposure. Work backwards from the procedures anticipated over the next year or two, with the holder named correctly and the spelling matching every other document.
What a PRO Function Actually Removes from your Week
Seniority does not compress a queue — a director waits like anyone else.
Changed by the next time; the prerequisite discovered at the counter — an attestation not done, a translation from the wrong source.
Which are progressing, which have silently stopped; renewal dates in someone’s memory or an email folder.
None of it takes a whole day; all of it takes the day apart.
The time.
And files that stop failing on avoidable grounds, because those grounds are known in advance.
The interruption cost is the real one — that is what the service is for.
What We Need from You
Most of this is a scan and an email — none of it needs to be perfect before we talk, and we tell you exactly what is missing after the first review.
Timeline and Cost
Duration is set by the authority, not by us. Some submissions close the same day; others depend on a second department’s approval, on documents arriving from abroad, or on an inspection. What we control is that a file goes in complete the first time and is then followed up rather than left to sit.
PRO work is available as a fixed fee against a defined scope for a single matter, or as an ongoing arrangement covering a set of licences, visas and renewals. Either way the fee is agreed in writing before work starts and is anchored to the work.
Government and typing charges are separate, paid to the authority, and shown at cost.
Get a Fixed QuoteWhere it Goes Wrong
A submission needing an attested document, an approved translation, a valid tenancy registration or a second department’s approval fails on arrival if any is missing. Each takes days or weeks to obtain, and the trip is wasted.
A procedure reaches the point of signature and stops, because the only authorised person is elsewhere and no power of attorney exists. Entirely preventable, and one of the most common reasons a straightforward file takes an extra month.
A licence renewal frequently depends on other things being current — tenancy registration, an establishment card, audited accounts for some zones and activities, valid visas. Starting at the expiry date means starting after the prerequisites needed to be underway, and late renewal attracts penalties that accrue until the matter closes.
Refusals and queries usually say what is wrong, in terms that assume familiarity with the process. Left unread or misread, a fixable query becomes a lapsed application.
Applications have accepted formats, wordings and transliterations. A document produced outside a typing centre may be substantively right and still be sent back on its form.
Amendments to a licence, shareholding or activity often have a required sequence, and one made before its predecessor is registered leaves the company with records that disagree.
Questions
What does a PRO actually do, and can I outsource it instead of hiring?
Public Relations Officer is the local term for the person who deals with government authorities on a company’s behalf: preparing and typing applications, submitting them, attending in person, following up and collecting the result. It can be outsourced, and for most small and mid-sized companies that is the more sensible arrangement — the work is intermittent, the expertise required is broad, and an in-house administrator handling it occasionally will be slower and less current than someone doing it daily.
Can you act for me if I am not in the UAE, and do I need a power of attorney?
For a large part of the work, yes — with a power of attorney or the appropriate company authorisation in place. Collecting and submitting documents often needs neither; signing, incorporating, banking, transacting or litigating on your behalf does. Some steps still require the individual personally, medical testing and biometrics among them, and we tell you which at the outset.
Is everything not online now?
A great deal is. But numerous procedures still require attendance, an original document, a wet signature or a typing centre, and those are the ones that most often stall a file.
Can you take over a file another agent started?
Usually. We begin by establishing what the authority’s record shows, which is not always what you were told.
Will you tell me if something cannot be done?
Yes. Where a submission will not succeed as things stand, we say so before taking instructions rather than submitting it and reporting the refusal.
Do you cover emirates other than Dubai?
Yes — federal authorities and emirate-level departments across the UAE, and free zone authorities.